1. Introduction
At WakaTrips, we strive to provide flexible options for our travelers. This policy explains how cancellations and refunds apply to our services: accommodation bookings, airport pickup, tour planning, and tour guide arrangements.
2. General Rules
All cancellations must be requested in writing via email to wakatripsnginfo@gmail.com. Refunds, if applicable, will be processed to the original payment account within 5–14 business days. Administrative or processing fees may apply depending on the service.
3. Accommodation
• More than 10 days before check‑in: Full refund minus administrative fees.
• 5 days before check‑in: 50% refund.
• Less than 2 days before check‑in: No refund.
• No‑show: No refund.
4. Airport Pickup
• Cancellations at least 48 hours before pickup: Full refund.
• Within 48 hours: 50% refund.
• No‑show: No refund.
5. Tour Planning & Tour Guide Services
• More than 8 days before tour: Full refund minus administrative fees.
• 4–6 days before tour: 50% refund.
• Less than 48 hours before tour: No refund.
• No‑show: No refund.
6. Modifications
Requests to change dates or services last minute or 2 days before are treated as cancellations and new bookings. Additional fees may apply depending on availability.
7. Force Majeure
WakaTrips is not liable for cancellations due to events beyond our control (natural disasters, strikes, pandemics, government restrictions). Refunds in such cases will depend on agreements with accommodation providers and local partners.
8. Contact Us
Email: wakatripsnginfo@gmail.com | Phone: +234 903 2243 601